Our normal response time by email is less than two hours but can be sooner.

Return to Lead Apparel

Lead Apparel Customer Service. Get Answers with Delivery Times, Logo Mockups and Product questions.

International Shipping We offer international shipping to Canada, Western Europe, Japan, and Australia using UPS and DHL. Shipping rates are billed separately and vary based on the destination, order size, and selected service.You can choose between:<ul data-start="640" data-end="879"><li data-start="640" data-end="761">DDU (Delivered Duty Unpaid): Customs duties and taxes are billed to the recipient upon delivery (default option).</li><li data-start="762" data-end="879">DDP (Delivered Duty Paid): Duties and taxes are prepaid by the sender - please request this at the time of order.</li></ul>To ensure a smooth delivery, please confirm all shipping details in advance and let us know if you prefer DDP for your order.

International ShippingWe offer international shipping to Canada, Western Europe, Japan, and Australia using UPS and DHL. Shipping rates are billed separately and vary based on the destination, order size, and selected service. You can choose between:

Is it possible to ship internationally, and what should I consider?

Shipping Options

When will my order arrive?

Can I order rush service?

Do you offer expedited delivery?

Do Holiday orders take longer than normal?

Delivery times

Can you ship direct to Employee's address?

Can I see a mockup before placing my order?

Will I see a proof before production?

How do you match my company logo colors?

How do I handle vector file requirements for adding logos?

Mockups & Proofs

How to choose decoration type?

Decoration options

4 simple steps

Pricing made easy

Minimum orders

Ordering made simple

Can I return or exchange my custom order?

Can I return blank samples?

Return Policy

LAUNCH Company stores

Samples

Why Custom merchandise?

Size guides

Is it possible to ship internationally, and what should I consider?Updated 11 hours ago