Custom merchandise is not eligible for return or exchange. Because each order is made specifically for you, all sales are final once production begins. Why Custom Orders Are Final. All items ordered through Lead Apparel are customized based on your a

Custom merchandise is not eligible for return or exchange. Because each order is made specifically for you, all sales are final once production begins. Why Custom Orders Are FinalAll items ordered through Lead Apparel are customized based on your approved design, which makes them unique and non-resellable. For this reason, we&#x2019;re unable to accept returns or exchanges once production has started or the order has been completed.To ensure everything is correct before production, we provide a <a href="https://leadapparel.gorgias.com/app/ai-agent/shopify/lead-apparel/knowledge/faq/5905003?filter=faq">detailed proof for your review and approval.</a> This step allows you to confirm that all elements of your design meet your expectations before your items are made. The Proof Approval ProcessAfter placing your order, our Art Team prepares a digital proof showing your logo placement, colors, and size specifications. This proof is sent to you for review, and you can request edits until you are completely satisfied.Edits are typically used to adjust logo size, placement, or colors. However, we do not modify the original design elements of your logo, such as fonts or graphics. Once you approve the proof, production begins&#x2014;and at that point, changes, returns, or exchanges are no longer possible. Reviewing Your Proof CarefullyBecause your approval moves the order into production, it&#x2019;s important to review your proof thoroughly. Double-check all details, including spelling, sizing, positioning, and colors.If anything looks off, you can request revisions before approving. Our team will continue working with you until everything looks correct.<img src="https://attachments.gorgias.help/Oro0V7LZ0v69d83N/hc/Aa90l7EzlAxJWorj/2026042907-297d97ee-72a4-4293-b37b-b1789d61d8f3-6685b40b-8825-4a80-a6d9-a267b79a834d.png" style="width: 647px;" class="fr-fic fr-dib"> What If There&#x2019;s an Issue With My Order?While custom orders are final, if you receive an item with a defect or production issue, our team is here to help. Please reach out with your order number and photos of the issue so we can review and assist you accordingly. Before You Place an OrderIf you&#x2019;d like to preview your design before ordering, you can <a href="https://lead-apparel-support.gorgias.help/en-US/can-i-see-a-mockup-before-placing-my-order-144160">request a mockup</a> in advance. This can help you visualize how your logo will appear on the product and reduce the need for revisions later in the process.Once your order is submitted, the official proof approval process ensures everything is finalized before production begins. Sample Proofs from our ClientsHere are examples of embroidery proofs that we supply to our Clients for their review and approval. <img src="https://attachments.gorgias.help/Oro0V7LZ0v69d83N/hc/Aa90l7EzlAxJWorj/2026042907-c320313b-29f3-4aae-820d-438d0e234efe-amazon_mgmproof.jpg" style="width: 300px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/Oro0V7LZ0v69d83N/hc/Aa90l7EzlAxJWorj/2026042907-b14e7f29-4ac0-4b9d-8fe9-281e21386779-applied_econimics.jpg" style="width: 300px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/Oro0V7LZ0v69d83N/hc/Aa90l7EzlAxJWorj/2026042907-5c6e5c7d-90ed-4dea-8683-63432dddd0cf-foodalogo.jpg" style="width: 300px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/Oro0V7LZ0v69d83N/hc/Aa90l7EzlAxJWorj/2026042907-0d59c9f0-9aa3-404b-a404-1547799424f0-alliedresidential.jpg" style="width: 300px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/Oro0V7LZ0v69d83N/hc/Aa90l7EzlAxJWorj/2026042907-6d5a740e-26ff-4679-88b7-363a2b6484bb-guidepoint2021b.jpg" style="width: 300px;" class="fr-fic fr-dib"> &#x1F4AC; Need Help?If you have questions about your proof, need help reviewing your design, or want to request a mockup before placing your order, feel free to reach out. Our team is happy to guide you through the process and make sure everything looks right before production begins. &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; <img data-fr-image-pasted="true" src="https://uploads.gorgias.io/Oro0V7LZ0v69d83N/LEAD_logo_transparent_smaller-8031e1fe-fc75-44bd-be16-6535521dfc5b.png" class="fr-fic fr-dii" style="width: 103px;">

Can I return or exchange my custom order?

Yes, blank (non-decorated) samples can be returned within 21 days, as long as they are unused and in new condition. Some brands, however, are final sale and not eligible for return or exchange. How Sample Returns Work. Lead Apparel allows customers t

Yes, blank (non-decorated) samples can be returned within 21 days, as long as they are unused and in new condition. Some brands, however, are final sale and not eligible for return or exchange. How Sample Returns WorkLead Apparel allows customers to order blank samples to evaluate size, fit, and quality before placing a custom order. If the brand is eligible for returns, you have up to 21 days from delivery to request a return.To start the process, you&#x2019;ll need to email <a data-fr-linked="true" href="mailto:returns@leadapparel.com">returns@leadapparel.com</a>. Our team will provide a Return Authorization (RA) number along with detailed return instructions, including the correct return address.Returned items must be in new, unused condition with original tags attached. Items that show any signs of wear&#x2014;such as stains, odors, damage, or pet hair&#x2014;will not be accepted. Customers are responsible for the cost of return shipping. Important Condition RequirementsBecause samples are intended to represent new merchandise, all returned items must be in resellable condition. Trying on items is fine, but they should not be worn, washed, or altered in any way.Returns that do not meet these standards may be rejected, so we recommend carefully repacking items before sending them back. Brands That Are Not Eligible for ReturnsSome premium and specialty brands do not allow returns or exchanges on sample orders. These items are considered final sale.No Return / No Exchange Brand List for Sample orders:<ul style="list-style-type: circle;"><li id="isPasted" style="line-height: 1.5; font-weight: bold;">Aftershokz</li><li style="line-height: 1.5; font-weight: bold;">Anker</li><li style="line-height: 1.5; font-weight: bold;">Aviana</li><li style="line-height: 1.5; font-weight: bold;">Belkin</li><li style="line-height: 1.5; font-weight: bold;">BruMate</li><li style="line-height: 1.5; font-weight: bold;">Corkcicle</li><li style="line-height: 1.5; font-weight: bold;">Field &amp; Co.&#xA0;</li><li style="line-height: 1.5; font-weight: bold;">Galvin Green</li><li style="line-height: 1.5; font-weight: bold;">Helly Hansen</li><li style="line-height: 1.5; font-weight: bold;">JBL&#xA0;</li><li style="line-height: 1.5; font-weight: bold;">Johnnie O</li><li style="line-height: 1.5; font-weight: bold;">KNACK</li><li style="line-height: 1.5; font-weight: bold;">Lacoste</li><li style="line-height: 1.5; font-weight: bold;">LinkSoul</li><li style="line-height: 1.5; font-weight: bold;">Logitech</li><li style="line-height: 1.5; font-weight: bold;">Matador</li><li style="line-height: 1.5; font-weight: bold;">MiiR</li><li style="line-height: 1.5; font-weight: bold;">Moleskine</li><li style="line-height: 1.5; font-weight: bold;">myCharge</li><li style="line-height: 1.5; font-weight: bold;">Osprey</li><li style="line-height: 1.5; font-weight: bold;">Patagonia</li><li style="line-height: 1.5; font-weight: bold;">Peter Millar</li><li style="line-height: 1.5; font-weight: bold;">Ralph Lauren</li><li style="line-height: 1.5; font-weight: bold;">RTIC</li><li style="line-height: 1.5; font-weight: bold;">Revello</li><li style="line-height: 1.5; font-weight: bold;">Richardson</li><li style="line-height: 1.5; font-weight: bold;">STIO</li><li style="line-height: 1.5; font-weight: bold;">S&apos;well</li><li style="line-height: 1.5; font-weight: bold;">Timbuk2&#xA0;</li><li style="line-height: 1.5; font-weight: bold;">Tumi</li><li style="line-height: 1.5; font-weight: bold;">Ultimate Ears</li><li style="line-height: 1.5; font-weight: bold;">UNRL</li><li style="line-height: 1.5; font-weight: bold;">W&amp;P</li><li style="line-height: 1.5; font-weight: bold;">YETI</li></ul><img src="https://attachments.gorgias.help/Oro0V7LZ0v69d83N/hc/Aa90l7EzlAxJWorj/2026050106-1226d7d8-5c94-43e3-8595-d59242171d2c-brands5.png" style="width: 465px;" class="fr-fic fr-dib">If you choose to sample from one of these brands and decide to move forward with a custom order, you can send those same items back to us for decoration, which helps avoid reordering. What If I Want to Customize My Samples?If you decide to proceed with branding after receiving your samples, you don&#x2019;t need to order again. Instead, you can ship your samples directly to our facility, and we&#x2019;ll use them for your custom order.This is especially helpful for non-returnable brands and can save both time and cost. Additional Things to Keep in MindSample returns only apply to blank (non-decorated) items. Once an item has been customized with your logo, it becomes a final sale and is not eligible for return or exchange.We also recommend reviewing product details and sizing guides before ordering samples to minimize the need for returns. &#x1F4AC; Need Help?If you&#x2019;re unsure whether your sample qualifies for return or want help starting a return request, feel free to reach out. Our team can confirm eligibility, guide you through the process, or help you move forward with customization. &#xA0; &#xA0;&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; <img src="https://attachments.gorgias.help/Oro0V7LZ0v69d83N/hc/Aa90l7EzlAxJWorj/2026050106-80b2a8ca-cda9-43dc-93fd-1eac44bf0fe6-54daaa0d-79ba-428f-9328-ce448e2406cb.png" class="fr-fic fr-dii" style="width: 103px;">

Can I return blank samples?

Our normal response time by email is less than two hours but can be sooner.

Return to Lead Apparel

Lead Apparel Customer Service. Get Answers with Delivery Times, Logo Mockups and Product questions.

Due to the customization of each item on your order, merchandise is not eligible for a return or exchange. Lead Apparel provides detailed proofs for your review and requires your approval before production.

Return Policy

Can I return or exchange my custom order?

Can I return blank samples?