Custom merchandise ordered at Lead Apparel is not eligible for return or exchange. Lead Apparel provides a detailed logo proof for your review that requires your approval before production. You have the option to request an edit until you are happy t

Custom merchandise ordered at Lead Apparel is not eligible for return or exchange.&#xA0;Lead Apparel provides a detailed logo proof for your review that requires your approval before production. You have the option to request an edit until you are happy the proof. Edits are intended to revise the size or colors of your logo until you approve. We do not change the design elements of a logo (i.e. font, graphics).&#xA0;Learn more about <a href="https://lead-apparel-support.gorgias.help/en-US/can-i-see-a-mockup-before-placing-my-order-144160" rel="noopener noreferrer" target="_blank">requesting mockups</a> before ordering and the <a href="https://lead-apparel-support.gorgias.help/en-US/will-i-see-a-proof-before-production-143933" rel="noopener noreferrer" target="_blank">proof process once you have submitted your order</a>.&#xA0;Here are examples of embroidery proofs that we supply to our Clients for their review and approval. <img data-fr-image-pasted="true" src="https://uploads.gorgias.io/Oro0V7LZ0v69d83N/undefined-c0257743-5be5-4342-82d4-bb02fa661515" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 293px;" id="isPasted" class="fr-fic fr-dib"><img src="https://uploads.gorgias.io/Oro0V7LZ0v69d83N/undefined-a8a3a4c0-493e-4466-87a2-cac00071426c" style="width: 300px;" class="fr-fic fr-dib"><img src="https://uploads.gorgias.io/Oro0V7LZ0v69d83N/undefined-d7cbff46-bf5f-43ac-b70e-ceaa9e9205b8" style="width: 300px;" class="fr-fic fr-dib"><img src="https://uploads.gorgias.io/Oro0V7LZ0v69d83N/undefined-7d84d43f-fbde-4303-88c0-80353b1d1adf" style="width: 300px;" class="fr-fic fr-dib"><img src="https://uploads.gorgias.io/Oro0V7LZ0v69d83N/undefined-bb8c95b5-a436-4473-91dd-378efec3ad18" style="width: 300px;" class="fr-fic fr-dib"> <img data-fr-image-pasted="true" src="https://uploads.gorgias.io/Oro0V7LZ0v69d83N/LEAD_logo_transparent_smaller-1aa73d4a-4675-4d31-990a-4f792762ff8c.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); width: 104px;" id="isPasted" class="fr-fic fr-dib">

Can I return or exchange my custom order?

For brands not listed on the No return / No exchange list below, you can sample items up to 21 days. Within that 21-day period, you can send a return request to returns@leadapparel.com. We will provide an RA number and return instructions including t

For brands not listed on the No return / No exchange list below, you can sample items up to 21 days. Within that 21-day period, you can send a return request to <a href="mailto:returns@leadapparel.com">returns@leadapparel.com</a>. We will provide an RA number and return instructions including the address to ship the samples back to.&#xA0;Merchandise must be returned in new condition, unused, with tags. Items returned with spots, stains, holes or pet hair are not eligible for return. You are responsible for shipping the merchandise back to the address provided on the return instructions.&#xA0; No Return / No Exchange Brand List for Sample orders:Samples from these brands are not eligible for return or exchange.&#xA0;If you sample these pieces and move forward with a custom order, you can send your samples to our facility to include for customization.AftershokzAnkerAvianaBelkinBruMateCorkcicleField &amp; Co.&#xA0;Galvin GreenHelly HansenJBL&#xA0;Johnnie OKNACKLacosteLinkSoulLogitechMatadorMiiRMoleskinemyChargeOspreyPatagoniaPeter MillarRalph LaurenRTICRevelloRichardsonSTIOS&apos;wellTimbuk2&#xA0;TumiUltimate EarsW&amp;PYETI <img data-fr-image-pasted="true" src="https://attachments.gorgias.help/uploads.gorgias.io/Oro0V7LZ0v69d83N/LEAD_logo_transparent_smaller-1aa73d4a-4675-4d31-990a-4f792762ff8c.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); width: 104px;" id="isPasted" class="fr-fic fr-dib">&#xA0;

Can I return blank samples?

Our normal response time by email is less than two hours but can be sooner.

Return to Lead Apparel

Lead Apparel Customer Service. Get Answers with Delivery Times, Logo Mockups and Product questions.

Due to the customization of each item on your order, merchandise is not eligible for a return or exchange. Lead Apparel provides detailed proofs for your review and requires your approval before production.

Return Policy

Can I return or exchange my custom order?

Can I return blank samples?